Privacy Policy
Effective Date: June 25, 2026
At Hail And Collision Repair Center, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your personal information when you visit our website or use our services.
By using our website, requesting an estimate, scheduling an appointment, or contacting us, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Vehicle year, make, and model
- Vehicle Identification Number (VIN), if provided
- Insurance company information
- Claim number, if applicable
- Service requests
- Appointment requests
- Messages submitted through our contact forms
- Any other information you choose to provide
Vehicle Photos and Online Estimates
If you submit photographs of your vehicle through our online estimate form, email, or text message, you grant Hail And Collision Repair Center permission to use those images solely for purposes related to your repair, including:
- Preparing preliminary estimates
- Reviewing vehicle damage
- Communicating with you regarding repairs
- Insurance documentation
- Repair planning
- Quality control
- Warranty documentation
- Maintaining customer service records
Photos submitted to us are not sold or publicly displayed without your permission unless required by law.
Please note that online and photo estimates are preliminary. Final repair costs may change following an in-person inspection or once hidden damage is discovered during disassembly.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring websites
- General website usage information
This information helps us improve website performance, security, and the overall customer experience.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember website preferences
- Improve website functionality
- Analyze website traffic
- Measure website performance
- Enhance your browsing experience
Cookies do not typically identify you personally.
You may disable cookies through your web browser settings; however, some features of the website may not function properly if cookies are disabled.
Analytics
We may use website analytics services, including Google Analytics or similar tools, to better understand how visitors use our website.
Analytics information is generally aggregated and does not personally identify individual visitors.
This information helps us improve website content, navigation, and customer experience.
How We Use Your Information
We may use the information we collect to:
- Respond to estimate requests
- Schedule appointments
- Provide collision repair services
- Communicate regarding your repair
- Process insurance-related information
- Respond to customer inquiries
- Improve our website and services
- Prevent fraud and unauthorized activity
- Maintain repair and warranty records
- Comply with legal obligations
Text Messages and Phone Communications
If you provide your mobile phone number and choose to receive text messages, you consent to receive SMS communications regarding:
- Appointment confirmations
- Estimate updates
- Repair status updates
- Customer service communications
- Vehicle pickup notifications
Message frequency varies depending on your repair.
Message and data rates may apply based on your wireless carrier.
You may opt out of text communications at any time by replying STOP to any message or by contacting us directly.
Reply HELP for assistance.
Consent to receive text messages is not required to purchase our services.
Email Communications
If you provide your email address, we may send communications regarding:
- Estimates
- Appointments
- Repair updates
- Customer service
- Warranty information
- Requested follow-up communications
We do not send unsolicited marketing emails.
When We Share Information
We respect your privacy and do not sell or rent your personal information.
We may share information only when necessary with:
- Insurance companies involved in your repair
- Parts suppliers
- Paint manufacturers
- Service providers assisting with business operations
- Technology vendors supporting our website
- Government agencies or law enforcement when required by law
Information is shared only as necessary to provide requested services or comply with legal obligations.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we work to protect your information, no website or electronic transmission can be guaranteed to be completely secure.
Data Retention
We retain customer information only as long as reasonably necessary to:
- Complete requested repairs
- Maintain warranty records
- Comply with legal requirements
- Resolve disputes
- Meet insurance documentation requirements
When information is no longer needed, it is securely deleted or destroyed when practical.
Third-Party Websites
Our website may contain links to third-party websites, including insurance companies, manufacturers, or other service providers.
We are not responsible for the privacy practices or content of those third-party websites.
We encourage you to review their privacy policies before submitting personal information.
Children’s Privacy
Our website is intended for general audiences and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete that information.
Your Privacy Choices
You may contact us at any time to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where permitted by law
- Ask questions about our privacy practices
- Update your contact information
Certain information may need to be retained to comply with legal, insurance, accounting, or warranty obligations.
Accessibility
Hail And Collision Repair Center is committed to making our website accessible to all visitors.
If you experience difficulty accessing any portion of this website or need assistance obtaining information, please contact us. We will make reasonable efforts to provide the information or services you need in an accessible format.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or website functionality.
The revised version will be posted on this page with an updated Effective Date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us.
Hail And Collision Repair Center
Lewisville, Texas
Phone: 214-513-0491
Email: cars@hailandcollision.com
Business Hours: 9am - 5pm | Monday - Friday